Last updated: October 2026
Dunston Hall Leisure Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, make a booking or purchase goods or services from us.
Dunston Hall Leisure Limited
Dunston Road
Chesterfield
S41 9RL
Telephone: 01246 268468
Website: dunstonhall.co.uk
For the purposes of UK data protection legislation, Dunston Hall Leisure Limited is the data controller in respect of the personal information we collect and process.
Depending on how you interact with us, we may collect information including:
Your name
Address
Email address
Telephone number
Billing and delivery information
Details relating to an enquiry, booking, event or purchase
Payment and transaction information
Marketing preferences
Information you provide through website forms
Correspondence between you and Dunston Hall Leisure Limited
Technical information about your use of our website, such as your IP address, browser type, device information and pages visited
Cookie and website analytics information
Where payment is made online, payment information may be processed directly by our chosen payment provider. We do not necessarily receive or store your full card details.
We may collect personal information when you:
Visit our website
Submit an online enquiry
Contact us by telephone, email or in person
Make a purchase
Make a restaurant, event, wedding or other booking
Subscribe to marketing communications
Enter a promotion or competition
Respond to a survey or provide feedback
Interact with us through social media
We may also receive information from third parties where appropriate, such as payment providers, booking platforms or other organisations involved in providing a service to you.
We may use your personal information to:
Respond to enquiries
Process orders and payments
Manage bookings and reservations
Manage wedding and event enquiries
Provide products and services you have requested
Arrange delivery or collection of purchases
Contact you regarding an order, booking or enquiry
Maintain appropriate business and financial records
Improve our website, products and services
Prevent fraud and protect our business and customers
Deal with complaints or customer service enquiries
Comply with legal and regulatory obligations
Send marketing communications where we have an appropriate lawful basis to do so
We will only use personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include:
Contract – where processing is necessary to provide a product or service you have requested or to take steps at your request before entering into a contract.
Legal obligation – where we need to process information to comply with a legal requirement.
Legitimate interests – where processing is necessary for the legitimate operation and development of our business and those interests do not override your rights.
Consent – where you have given us permission to use your information for a particular purpose.
Where we rely on consent, you may withdraw that consent at any time.
Where permitted, we may use your contact details to send you information about Dunston Hall, our products, services, events, offers or other news that we believe may be of interest.
You can opt out of marketing communications at any time by using the unsubscribe option contained within the communication or by contacting us.
Opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing order, enquiry, booking or other transaction.
Our website may use cookies and similar technologies to ensure that the website operates correctly, understand how visitors use the site and, where consent has been provided, assist with marketing and advertising.
Some cookies are essential for the website to function. Other cookies, including analytics and advertising cookies, may require your consent before they are placed on your device.
You can manage your cookie preferences through the cookie controls provided on our website and through your web browser.
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business or provide services to you. These may include:
Payment processing providers
Website and hosting providers
Booking and reservation systems
Email and marketing service providers
Delivery and courier companies
IT and technical support providers
Professional advisers such as accountants or legal advisers
Government bodies, regulators or law enforcement agencies where required by law
Third-party service providers are only permitted to process personal information for the purposes for which it has been provided and in accordance with applicable data protection requirements.
Some of the technology and service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection legislation.
We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The period for which information is retained may depend upon:
The nature of our relationship with you
Whether you have an active enquiry, booking or order
Accounting and tax requirements
Legal or regulatory obligations
The need to establish, exercise or defend legal claims
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take appropriate precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Depending upon the circumstances, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Request restriction of the way we use your information
Object to certain processing of your personal information
Request transfer of certain information to you or another organisation
Withdraw consent where we rely upon consent to process your information
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us using the details below.
We may need to verify your identity before processing a request.
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Further information is available from the Information Commissioner’s Office at ico.org.uk.
Our website may contain links to websites operated by other organisations.
Dunston Hall Leisure Limited is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on our website.
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Dunston Hall Leisure Limited
Dunston Road
Chesterfield
S41 9RL
Telephone: 01246 268468